Bare Excellence offers mystery audit services carried out by trained mystery auditors who will interact with our clients staff during everyday customer service situations. Their reports give our clients unbiased and accurate feedback, giving an insight to see both what their establishments are doing well, and where additional training or investment is required.
Each of our mystery audits are customised to ensure that their unique requirements are met so as to give the objective analysis required for successful results.
We conduct three types of audits as detailed;
Customer Service Audit
This will audit your establishments customer service delivery, we will send our trained mystery auditors as ‘undercover’ customers to analyse your services, products, controls and facilities (from an average customers perspective) and from the reports generated, we will be able to assist you to know where you stand in your customers eyes and identify areas for improvement.
This will audit your establishments internal processes, we will send our trained mystery auditors as an ‘undercover’ employee to analyse your teams way of working, underlying feelings, general treatment and procedure adherence over a period of time. In this way the heart of the establishment gets to be heard, this will assist you know where you need to train, recruit or reward with no bias.
This will audit your establishments competitors, we will send trained auditors as ‘undercover’ customers to analyse how you compare to your competitors services, products controls and facilities (from an average customers perspective). The benchmark audit allows you to hear an unbiased opinion of what your competition is doing and enables you to use this information to benchmark your establishment against competitiors.